How do I return an item? - Willow Sporting Goods


Returns


Returns will be accepted within 30 days of the date on the invoice, unfortunately we cannot accept returns after 30 days. Returned items must be in new condition, this means items must be in sealed bags to be eligible for a return.



Ammunition


We cannot accept any returns on bullets or ammunition.



Optics and Firearms

All optics and firearms will be sent to the manufacturer first for inspection before the return will be finalized. If the item is repaired and returned to us, we will be returning the item back to you at your expense and credit will not be issued.



Returns for Credit

All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must email sales@willowsportinggoods.com for an RA # and instructions before you send the return back. All merchandise returned will be processed within 10 business days. Returns must be sent back within 30 days of the invoice date or restocking fees of 15% will be applied. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD's will be accepted.



Damaged Merchandise

If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Please call Green Supply customer service immediately at (573)594-6771 and you will receive instructions on how to handle the problem.



Defective Merchandise

Willow Sporting Goods handles defective merchandise for a handful of brands, but most need to go back to the manufacturer. Please see the list below. All defective items that are sent back to us, but are supposed to be handled by the manufacture are subject to a 15% fee.



Shipping Errors

Please keep your invoice and call Customer Service for an RA #. We will email a UPS return label to your customer. If the order was shipped ground, and the end user decided to overnight the package to us to get it here faster, they will do so at their own expense. Once the incorrect item is received, credit will be issued. A new order will need to be placed for the correct item.



Damaged Items

Upon inspection, if the merchandise has been misused or abused by the consumer, the return will be refused and credit will not be issued.



Opened Packaging

Willow Sporting Goods has no outlet for open packaging as we only deal in new merchandise. All products must be returned in resalable condition (unused and/or unopened). There will be no credit issued on items that have been opened or used.